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Responsible Gaming at GOD55

Gambling should be something you choose to do for enjoyment, with money you can afford to spend and time you can afford to give. When it stops feeling like that, it is time to slow down or stop. GOD55 is intended for adults, and everything below is written for people who want to keep gambling in its proper place.

Adults only

GOD55 accounts are for people aged 18 or over. During registration you confirm that you are at least 18 years old, together with your acceptance of the Terms and Conditions and the Privacy Policy. If you are under 18, you must not register, deposit or play.

Age limits exist because gambling involves real financial risk, and that risk is a decision for adults. If children or teenagers live in your home or use your devices, keep your account details away from them. Do not leave a session open on a shared phone, tablet or computer, do not save passwords in a browser other people use, and keep any PIN on your account to yourself.

Gambling carries risk

Every bet can lose. Games of chance are built so that no method, pattern or system can promise a profit, and a run of wins does not make the next result more likely. Treat the money you stake as the price of the entertainment, the way you would think of a cinema ticket or a meal out, and not as an investment or a way to earn a living.

Trouble tends to start when that changes. Once a session is meant to win back a bill, a loan payment or an earlier loss, it stops being entertainment and starts to feel like a debt. That is the point to step away.

Playing within your means

Only gamble with money that is genuinely spare. If a sum already has a job, such as rent, food, school fees, loan repayments or savings, it should not reach your gaming account.

Decide your limits before you start, not while you are playing. Two are worth setting every time.

  • A money limit: the amount you are happy to lose in one session, fixed before you deposit and not raised once play begins.
  • A time limit: how long you plan to play, ideally with an alarm or clock you can see.

It also helps to decide in advance what you will do with a win. Some players set a figure at which they stop or withdraw, so that a good session is allowed to finish.

Look back over time as well as session by session. A rough record of what you deposit and withdraw across a month gives a more honest picture than memory does, and it is easier to read when you are calm and not in the middle of a game.

Keeping control while you play

  • Stop when you reach the limit you set, whether you are ahead or behind.
  • Do not chase losses. Raising your stakes to recover money is one of the quickest ways for a small loss to become a large one.
  • Take breaks. Long unbroken sessions make it hard to judge how much time and money has gone.
  • Avoid playing when you are tired, upset, angry or have been drinking. All of these make limits harder to keep.
  • Never gamble with borrowed money or credit meant for something else.
  • Do not use gambling to cope with stress, boredom, loneliness or low mood.
  • Read the rules of a game and the terms of any promotion before you take part, so that turnover and other conditions are clear to you in advance.

Signs that gambling may be becoming a problem

Any one of these can be a reason to pause and take stock:

  • spending more money or more time than you intended
  • thinking about gambling much of the day, or feeling restless when you are not playing
  • chasing losses or increasing stakes to feel the same excitement
  • borrowing, selling belongings or using money meant for essentials to gamble
  • hiding how much you play from family or friends, or feeling defensive when it comes up
  • neglecting work, study, sleep or relationships because of gambling
  • feeling anxious, guilty or ashamed after playing
  • gambling to escape worries instead of for fun

Noticing one or two of these does not mean something is wrong for good, but it does mean you should not ignore them.

If you think you are losing control

Stop playing for now and take a real break, not a short one. Stop depositing. If it helps, remove saved payment details and gambling apps from your phone so that playing again takes effort rather than a single tap.

Then talk to someone. A friend, family member, doctor or counsellor you trust can help you look at the situation from outside, and telling one person is often the hardest and most useful step. If money has become a worry, speaking to a financial adviser or counsellor early is better than waiting.

Independent help and information

You do not have to work it out alone, and you do not have to be in crisis to ask for advice. Independent organisations provide free, confidential information and support for people worried about their own gambling or someone else’s.

GOD55 displays responsible-gaming marks including BeGambleAware and GamCare. Both are separate organisations that are independent of GOD55. GamCare is a charity based in Great Britain that offers information, advice and support to people affected by gambling harm, including a helpline and online chat. BeGambleAware is the public advice service of GambleAware, an independent charity for Great Britain, and provides advice and information. Because both are based in Great Britain, their services may not be the closest option for everyone, and a local doctor, counsellor or support group in Malaysia can be a good place to begin as well.

Supporting someone else

Gambling harm rarely stays with one person. If you are worried about a family member or friend, choose a calm moment and speak about what you have noticed and how it affects you, without accusations. Do not lend money that will be gambled, and do not take on their gambling debts as a way of solving the problem. The organisations above also offer information for people in your position, and you can ask for advice even if the person you are worried about is not ready to talk.

Questions about your GOD55 account

For questions about your own account, live chat is the contact point, and live chat and customer service are available 24/7. Before the chat opens you enter your GOD55 username, choose an inquiry type and pick English, Chinese or Malay. Giving the correct username helps your request to be handled faster.

Keep your account details accurate and to yourself. Payments on GOD55 must match the full name registered on the account, and deposits from, or withdrawals to, third-party accounts are not accepted, so the account should be yours alone and should not be operated on behalf of anyone else.